Activation Instructions

Activate Your Gateway the Smart Way

1. Download and log in to the Meshify Protect app
Create an account if you haven’t already done so. The gateway can only be installed by using the application.

2. Scan the QR on the back of the device
When scanned, the Meshify Protect app will initiate the activation process.

3. Follow the on-screen instructions
Meshify Protect app will guide you step by step through the activation process.

3. You’re all set
The gateway will be up and running in just a few minutes.

Important Things to Know Before You Start

The gateway is the first device that should be activated in your sensor solution kit.
Do not plug in until instructed
Make sure outlet is not controlled by a light switch

Note: Gateway can take up to 5 minutes to connect.

Activation Overview

Watch this video to familiarize yourself with the activation process.

Step 1
Attach antenna to gateway and connect the power cord to the gateway.

Step 2
Plug power cord into electrical outlet. Tap “Next” to continue.

Step 3
Review device connection within the app.

Note: Gateway can take up to 5 minutes to connect. Light will turn solid green when connected

Step 4
Place the device:

Mount to flat wall surface using adhesive strips on the back of gateway
Place gateway on tabletop or window sill
Add device location information and image to the app to easily locate in the future.

Note: Keep the antenna vertical for best reception

Step 5

Add device location information and image to the app to easily locate in the future.

Next steps

Finish setup of your gateway in the Protect app, including confirming device online status, device location, and completion of activation.
Continue activating the rest of your devices to protect your location. If you have a Defender Water Shutoff, view the instructions and install it next. If you only have Defender Sensors, view the instructions and install them next.

Still need help?

Contact Sensor Support at (844) 468-1866 or sensorsupport@hsb.com
(Monday–Friday, 8 a.m.–8 p.m. ET), or use our webform below anytime, 24/7.

Support Form

Meshify is the IoT technology subsidiary of HSB, part of global reinsurer Munich Re.

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