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FAQs & Troubleshooting
What does the gateway do?
The gateway is the connection hub for all your Meshify sensors and related to devices. The gateway transmits the sensor data to Meshify’s platform, enabling you to monitor your location and receive alerts.
[Ethernet] When should I use an ethernet connection? Are there any configuration details?
We recommend connecting the gateway via Ethernet to your router as this will minimize any connection issues.
[Connectivity] How do I resolve connection issues?
There are a few things to check for:
- Check that the power cable is properly connected to an outlet that has electricity and not controlled by a light switch
- In case of Ethernet connection:
- Check the position/good connection of the RJ45 Ethernet connector/cable to the gateway.
- In case of Wi-Fi connection:
- The gateway works on 2.4 Ghz band only. It will not work with 5 GHz or 6 GHz bands.
- Check that the Wi-Fi access point is within range of the gateway. Try moving the gateway to a new location with better Wi-Fi network reception
- Check the placement area for signal interference (e.g. walls, metal)
[LED] What should I do if LEDs never turn on?
- Check the position/connection of the power supply jack connector.
- Check power supply connection at electric outlet.
What if I have other questions or require additional support?
Please use the support form below to reach out.
Still need help?
Contact Sensor Support at (844) 468-1866 or sensorsupport@hsb.com
(Monday–Friday, 8 a.m.–8 p.m. ET), or use our webform below anytime, 24/7.
Meshify is the IoT technology subsidiary of HSB, part of global reinsurer Munich Re.
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Austin, TX 78731
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