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Placement Suggestions

Place your gateway

  • Close to where most sensors will be installed
  • At a central location with open space, (e.g. on higher ground)
  • On a shelf table or wall mount at least 5-7 feet off the ground
  • In an area with good connectivity to your Wi-Fi network (If using Wi-Fi to connect to gateway)
  • Near (but not inside) refrigeration unit or cold storage unit that will be monitored

Do not place your gateway

  • In closed spaces (closets, attics, basements)
  • Near electronics that might obstruct signal (microwaves, TVs, baby monitors)
  • In basements or below-grade level with poor cell signal
  • In or near major obstructions (steel, lead, thick concrete, earth)
  • In areas with significant metal or high voltage interference (kitchens, power/mechanical rooms)
  • In a location where the power cord or Ethernet cables would cause a tripping hazard

Still need help?

Contact Sensor Support at (844) 468-1866 or sensorsupport@hsb.com
(Monday–Friday, 8 a.m.–8 p.m. ET), or use our webform below anytime, 24/7.

Meshify is the IoT technology subsidiary of HSB, part of global reinsurer Munich Re.

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Austin, TX 78731

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