Leak & Freeze Sensor
Resource Center

Install your sensor where there is the highest risk of a leak. Some common installation locations:

• Under your sink
• At the low point in your basement or utility room floor
• Near your water heater
• Near your sump pump
• Near your air conditioner’s drip pan
• In your laundry room

Fast Blinking Red: Low Signal
If the LED is rapidly blinking red, this indicates that the signal is low.

Slow Blinking Red: Connection Failure
If the LED is slowly blinking red, this indicates that the device failed to connect to the network.

Fixing Low Signal or Connection Failure
Move the device to a new location away from walls and other electronics to check for a better signal. Until the signal is strong enough to connect, the device will attempt reconnection once after 1 to 5 minutes, and then will continue to retry connections at 15 to 20 minute intervals until a connection is made. To force a connection attempt, remove the battery, wait 10 seconds, and replace the battery.

If your sensor is beeping, that means a leak has been detected. Inspect the area around the sensor for signs of water.

Most likely; the sensor is waterproof-rated IP44, meaning it is “splash-proof”. Unless the sensor was submerged, it should still work. To test if the sensor is still operational, remove the battery, wait 10 seconds, and replace the battery. You should see a green light on the sensor.

Use Meshify Protect to change alert contacts.

The Meshify Leak and Freeze sensor’s battery should last 2 years under normal operating conditions. High alert volume and poor cellular connectivity can cause the battery to wear out faster.

No! The cost of the cellular plan is included as part of the sensor cost.

If you require further assistance, please contact Sensor Support at (844) 468-1866 or sensorsupport@hsb.com – Monday to Friday, 8am – 8pm Eastern Time